Privacy Policy

Last Updated: December 30, 2025

1. Introduction

ConstantSense AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our API services.

2. Information We Collect

2.1 Account Information

• Email address
• Name and company information
• Billing information (processed securely through Stripe)
• API credentials and keys

2.2 Usage Data

• API requests and responses
• Request timestamps and metadata
• Usage statistics and analytics
• Error logs and debugging information

2.3 Technical Data

• IP addresses
• Browser and device information
• API client information

3. How We Use Your Information

We use collected information to:

• Provide and maintain the Service
• Process billing and payments
• Send service-related communications
• Monitor and analyze usage patterns
• Improve our Service and develop new features
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Data Processing and Storage

4.1 Processing

We process your API requests solely to provide inference results. We do not use your submitted data to train or improve our models without your explicit consent.

4.2 Storage

• API request logs: Retained for 30 days
• Account information: Retained while account is active
• Billing records: Retained per legal requirements (typically 7 years)

4.3 Data Location

Data is stored on secure servers in the United States. We use industry-standard encryption for data in transit (TLS) and at rest (AES-256).

5. Data Sharing and Disclosure

5.1 We Do Not Sell Your Data

We do not sell, trade, or rent your personal information to third parties.

5.2 Service Providers

We may share data with trusted service providers:

• Stripe (payment processing)
• Cloud hosting providers (infrastructure)
• Analytics services (anonymized usage data)

5.3 Legal Requirements

We may disclose information if required by law, court order, or government regulation.

6. Data Security

We implement industry-standard security measures:

• TLS/SSL encryption for all data in transit
• AES-256 encryption for data at rest
• Secure API authentication (JWT tokens)
• Regular security audits and updates
• Access controls and monitoring
• SOC 2 compliance (in progress)

7. Your Rights

7.1 Access and Portability

You have the right to access your personal data and request a copy in a portable format.

7.2 Correction

You may update your account information through your account settings.

7.3 Deletion

You may request deletion of your data by contacting support. Some data may be retained as required by law.

7.4 Opt-Out

You may opt out of marketing communications at any time.

8. Cookies and Tracking

We use minimal cookies for:

• Authentication and session management
• Analytics (anonymized)
• Security and fraud prevention

You may disable cookies in your browser settings, but this may affect Service functionality.

9. Third-Party Services

9.1 Stripe

Payment processing is handled by Stripe. See Stripe's Privacy Policy at stripe.com/privacy.

9.2 Cloud Providers

We use trusted cloud infrastructure providers who comply with industry security standards.

10. International Data Transfers

If you are outside the United States, your information will be transferred to and processed in the United States. We ensure appropriate safeguards are in place.

11. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect data from children.

12. Data Retention

We retain data only as long as necessary:

• Active accounts: Data retained while account is active
• Closed accounts: Data deleted within 90 days unless legally required
• Billing records: Retained per legal requirements

13. Changes to Privacy Policy

We may update this Privacy Policy. We will notify you of material changes via email or service notification. Continued use after changes constitutes acceptance.

14. GDPR Compliance

For EU residents:

• Legal basis: Contract performance and legitimate interests
• Data controller: ConstantSense AI
• Rights: Access, rectification, erasure, restriction, portability, objection
• Contact our DPO: privacy@constantsolutions.ai

15. CCPA Compliance

For California residents:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale (we do not sell data)
• Right to non-discrimination

16. Contact Us

For privacy-related questions or requests:

Privacy Team: privacy@constantsolutions.ai
General Support: support@constantsolutions.ai